Monthly Archives: April 2020

Purpose-Driven Design for the SAP Build Work Zone Digital Learning User Experience

Written by Elle Savage on the SAP Community.

When deploying SAP Build Work Zone and related SAP HR/Learning solutions, there is a great need for design solutions that are positioned to support business processes and add value to the user’s experience.

The challenge is to create high-quality graphic designs that turn ideas and missions into visuals that engage and excite employees, customers, partners, and other stakeholders, while also optimizing the business objective.

According to a recent McKinsey Quarterly study, “The Business Value of Design,” companies that address all four of the following design priorities are rare, but those that have, reported increased revenues and total stakeholders returns compared to their counterparts. These four key elements include:

  • Analytics – Bringing data to life
  • Cross-Functional Teams & Talent – Enabling visuals to go beyond the silos of a respective group or organization
  • Continuous Iteration – Continued review, improvement, maintenance, and testing to optimize the user experience
  • User Experience – Design a seamless user experience that adds value to their business requirements

In order to achieve the best user experience, designers must be closely aligned with a project’s business leaders and subject matter experts to ensure they understand the mission and design with purpose.

Assessment of the Design-Driven Maturity Curve

Purpose-driven design should be an integral part of a project’s strategy from day one. In today’s increasingly digital world, users have come to expect an interface that is both attractive and easy to use.

There are many corporate tools at our fingertips to satisfy this expectation such as company libraries of images, icons, videos, font guidelines, etc., which should be leveraged to develop standards, repeatable processes, and efficiencies. Still, it is highly recommended that a project’s core team includes a design professional who understands how to maximize the benefits of available design elements.

Setting high-quality standards, per the “Design-Driven Maturity Curve,” sends a message to your audience that a SAP Build Work Zone custom home page or group landing page is valuable, credible, properly maintained, and well thought out.

What is the SAP Build Work Zone Design Value?

Throughout a project’s development, it is important to recognize design as a priority versus as an afterthought. The most forward-thinking organizations will strive to make it a substantive part of their activities because they see the value of design at both a strategic and tactical level.

Designing an intuitive user experience will increase efficiencies and generate higher value by enabling site visitors to quickly navigate the interface and find essential information, therefore optimizing businesses processes.At the same time, the interface must maintain the organization’s brand and messaging throughout the experience.

While a high-quality UI (User Interface) fulfills a user’s wants by delivering an attractive digital environment, an excellent UX (User Experience) fulfills their needs by allowing them to efficiently complete the task they set out to do quickly and with ease.

The Delivery Methodology for Optimizing Design Elements

When building a new digital learning community, group, or site, it is vital that the delivery methodology has user testing baked in to the team’s approach from the start (“Initiate” and “Assess”) to finish (“Deploy,” “Post-go-live,” and “Adoption”). Taking an agile approach allows project leaders to incorporate users’ feedback throughout development in order to create the best user experience possible.

Incorporating a Purpose-Driven Design Approach

Business process mapping enables teams to understand the project requirements and objectives before developing the interface design.

When key participants come and go from the project, there should be guidelines in place, by way of standardization, procedures, and protocols, that can be leveraged while still maintaining the team’s ability to be creative.

Organizations and teams that prioritize design addressing the four key elements discussed (Analytics, Cross-Functional Teams & Talent, Continuous Iteration, and User Experience) as a core part of their strategy outperform groups that take a more ad-hoc or even intermediate design level approach.

A purpose-driven design combined with the proper delivery methodology streamlines organization operations, which allow business leaders, subject matter experts, and contributors to focus on creating high-quality content, boosting productivity, and providing a consistent, impactful user experience.


Sources:

  • “4 key stats on the importance of design for business.” Adobe Blogs. Harmer, Tony. October 2015.
  • “The Business Value of Design.” McKinsey & Company. Sheppard, Benedict; Sarrazin, Hugo; Kouyoumjian, Garen; Dore, Fabricio. October 2018.
  • “The Value of Design.” Design Management Institute.

The CEO’s Role with HR in the Digital Learning Workplace Powered by SAP Build Work Zone

Compelling business trends and transformation happens every day. New customer requirements. Markets change. Mergers and acquisitions. Government regulations and compliance. Competitive pressures. Advancements in technology and innovation.

Winning CEOs help these transformations succeed by communicating their vision and strategy, setting up the business model with their leadership team, and making strategic learning an organizational priority.

How can HR / Learning professionals respond?

First, it starts with the Chief HR (or People) Officer and their team, who partner with the CEO, to provide access to the vital skills, expertise, and resources required.

Employees who understand the mission and are trained to perform at the highest level are more likely to achieve tangible outcomes, value, and performance which helps drive the top and bottom line of the business.

For the CEO to achieve transformation 4 key factors must be in place:

  1. Showcase the importance of learning as a pillar of the organization’s success.
    – Believe in the content and its impact.
  2. Create an employee-first culture where learning enables incredible upside with customers.
    – Empower career development.
  3. Develop quality learning programs that are linked to strategic direction.
    – Ensure true commitment and accountability.
  4. Amplify top experts, leaders, knowledge (i.e. videos, playlists, podcasts, thought leadership, blogs, books, presentations, key assets, mentoring, etc.) as a central hub to provide context to formal learning.
    – Extend formal learning to optimize the experience.

Maximizing the Digital Learning Workplace Opportunity with SAP Jam provides a powerful, robust, mobile platform which represents an industry leading, complimentary approach to formal Learning Management Systems (LMS).  SAP Jam fulfills an important, unique niche amongst other learning tools to provide clear value which is highly visible with 53+ Million licensed users.

LMS provides the foundation for courses, certifications, testing, scheduling, and formal e-Learning, classroom, and virtual instructor-led training. The key is to combine LMS with a collaborative, business process, mobile enabled platform (“app”) powered by SAP Jam to achieve success. How would you rate your organization in using these tools?

To realize success, the CEO must go beyond the vision and communications by putting the right strategic learning system and approach in place.

As a result, the performance of the entire organization will elevate.

Useful Links

About the Author

Richard D. Blumberg is a SAP Jam Practice leader who works with both SAP and SAP Services. He is the President of World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) providing 29+ years of thought leadership on a variety of “View from the Top” strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building.  He and his team are recognized SAP Jam global experts for implementations, innovation, and adoption.

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